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Dining Excellence   


 

Dining Excellence

Prompted by UC Riverside's Organizational Excellence movement, Dining, Hospitality & Retail Services set a mission to be excellent – Empowering People and Managing Resources to Improve Processes that Execute Memorable Guest Service. With four areas to focus on – People, Resources, Processes, and Guest Service – team members across Dining Services joined collaborative workgroups to improve our department.

 

People
  • Improve, streamline and standardize our onboarding process for new employees
  • Map out new employees' first six months of training with competency milstones

Resources
  • Make food more affordable
  • Become better stewards of university resources

Processes
  • Streamline processes to make our department more efficient
  • Create a department-wide safety program for all employees across different units

Guest Service
  • Standardize a customer service initiative to ensure consistency across all units
  • Better serve our guests by enhancing their experience in a UCR dining venue
 

 



More Information

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Department Information

UCR Dining, Hospitality & Retail Services
3637 Canyon Crest Drive, Suite F-101
Riverside, CA 92507

Tel: 951-827-3456
Email: diningservices@ucr.edu

Student Employment Office
3637 Canyon Crest Drive, Suite J-115
Riverside, CA 92507

Tel: 951-827-6123

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