University of California, RiversideUCR


Dining Excellence   


Dining Excellence

Prompted by UC Riverside's Organizational Excellence movement, Housing, Dining & Hospitality Services set a mission to be excellent – Empowering People and Managing Resources to Improve Processes that Execute Memorable Guest Service. With four areas to focus on – People, Resources, Processes, and Guest Service – team members across Dining Services joined collaborative workgroups to improve our department.


  • Improve, streamline and standardize our onboarding process for new employees
  • Map out new employees' first six months of training with competency milstones

  • Make food more affordable
  • Become better stewards of university resources

  • Streamline processes to make our department more efficient
  • Create a department-wide safety program for all employees across different units

Guest Service
  • Standardize a customer service initiative to ensure consistency across all units
  • Better serve our guests by enhancing their experience in a UCR dining venue


More Information

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Department Information

UCR Housing, Dining & Hospitality Services
3637 Canyon Crest Drive, Suite F-101
Riverside, CA 92507

Tel: 951-827-3456
Email: diningservices@ucr.edu

Hospitality Services (Catering)
3637 Canyon Crest Drive, Suite H-108
Riverside, CA 92507

Tel: (951) 827-5471
Fax: (951) 827-5475
E-mail: wendy.simmons@ucr.edu

Student Employment Office
3637 Canyon Crest Drive, Suite J-115
Riverside, CA 92507

Tel: 951-827-6123