Scotty's Go
SCOTTY'S CONVENIENCE STORES
SCOTTY'S GO
Scotty’s GO is UC Riverside’s convenient, checkout-free store powered by Amazon Just Walk Out technology! Shop for your favorite snacks, drinks and packaged foods without waiting in a traditional checkout line. So you can get in, get what you need and get going.
HOW IT WORKS
1. ENTER
Scan your payment method at the entry gate to begin your shopping trip.
2. SHOP
Take what you want from the shelves. If you change your mind, just put it back.
3. GO
Simply walk out! Your payment method will be charged automatically.
FREQUENTLY ASKED QUESTIONS
Getting Started
How do I enter Scotty’s GO?
You can start a shopping session using either of these methods:
- Credit or debit card: Tap or insert your card at the in-store credit card (CC) reader.
- UCR Mobile Ordering app: Open the app and select Just Walk Out to shop using an eligible campus tender, such as Dining Dollars or Bear Bucks.
Each shopper must start their own shopping session before entering the store.
Do I need to scan my items?
No. Just Walk Out technology identifies the items you select as you shop. You do not need to scan each item or wait in a traditional checkout line.
How does the technology know what I took?
The store uses a combination of computer vision, sensor fusion and deep learning — similar to the technology used in self-driving cars — to automatically detect when products are taken from or returned to the shelves.
Can I shop with my friends?
Yes! If you scan your card for friends or family members as they enter, anything they grab will be added to your virtual cart. If they change their mind, they should place the item back on the shelf themselves.
Where can I learn more about Just Walk Out?
For more information about using Just Walk Out services, visit justwalkout.com/faq.
Payment Options
What payment methods are accepted?
Scotty’s GO offers two ways to shop:
- Credit or debit card: Tap or insert your card at the in-store credit card reader.
- Campus tenders: Use the UCR Mobile Ordering app, select "Just Walk Out," and choose an eligible tender, such as Dining Dollars or Bear Bucks.
Credit card payments directly through the mobile app are currently in development.
Why is there a $10 pending transaction on my credit or debit card?
Every transaction initiated using the in-store credit card reader includes a $10 pre-authorization. This is a temporary pending authorization, not an additional $10 purchase charge.
Once you leave, the pending authorization will be adjusted to your total purchase amount. The time it takes for your bank to reflect the adjustment may vary.
Is the $30 campus-tender balance check a charge?
No. A $30 minimum balance check is required when using campus tenders at Scotty’s GO. This is a balance check only; Scotty’s GO does not hold or charge $30 for this check.
The balance check applies to the specific campus tender you select. If that tender's available balance doesn't meet the $30 requirement, you must select a different eligible tender to proceed.
Can I use Dining Dollars or Bear Bucks?
Yes! Select "Just Walk Out" in the UCR Mobile Ordering app and choose an eligible campus tender, such as Dining Dollars or Bear Bucks. The selected tender must meet the required $30 minimum balance check.
Can I use gift cards at Scotty’s GO?
No. Scotty's GO does not accept gift cards. However, gift cards may be used at other eligible UCR Dining locations, subject to their payment policies.
Can I pay with a credit card through the UCR Mobile Ordering app?
Not yet. Credit card payments directly through the app are in development. For now, use the in-store reader for credit or debit card payments.
Receipts and Transaction Disputes
How do I receive my receipt?
If you shop using the UCR Mobile Ordering App, we'll send your receipt a few minutes after you leave the store.
If you shop using a credit card:
- Wait 1-2 hours after your shopping trip for the system to process your transaction.
- Scan the QR Code near the exit or go to the official Just Walk Out Receipts Portal.
- Search for your recent transaction by entering your payment card details, store location and the date of your visit.
- Once your receipt appears, look for the opt-in or sign-up prompt to receive future receipts automatically.
- Enter your email address and submit.
What if I believe I was charged incorrectly?
Email JWOSupportUCRDining@ucr.edu to report a transaction dispute or talk to any store associate. Please include your receipt or transaction details and explain your concern.
We will review all transaction disputes and decide on a case-by-case basis. Each situation will be evaluated individually.
What if I see a $10 pending transaction and a separate purchase amount?
The $10 pending authorization is associated with the credit card reader's pre-authorization process. It is adjusted to the final purchase total once the transaction settles.
If you believe your account was charged incorrectly after settlement, contact JWOSupportUCRDining@ucr.edu.
Preventing Tailgating
What is tailgating?
Tailgating occurs when someone enters the store behind another shopper without starting their own shopping session.
Why should I avoid tailgating?
Your shopping session is associated with the card or app used to enter. If a friend enters with you without starting their own session, you may be charged for the items they take.
The same rule applies if an unauthorized person sneaks in behind you. Items they take may be associated with your shopping session.
How can I protect myself from being charged for someone else's items?
- Each person must tap their own card or use their own UCR Mobile Ordering app session to enter.
- Do not allow friends or other shoppers to enter using your shopping session.
- Watch for anyone trying to follow you through the entrance without starting their own session.
- If you notice an entry issue, contact store support.
Is Scotty’s GO monitored by video surveillance?
Yes. The entire store is under video surveillance. We will review transaction disputes and reported shopping-session issues on a case-by-case basis.
Negative Campus-Tender Balances
What happens if my campus-tender account has a negative balance?
If your campus-tender account overdrafts into a negative balance, you should take steps to make the balance whole as soon as possible.
Students are encouraged to resolve negative balances to help avoid potential charges to their student account and enrollment holds.
How can I purchase additional Dining Dollars?
If your campus-tender account has a negative balance, you can request to purchase additional Dining Dollars using the UCR Dining Plans request form. Follow the instructions on the page to submit your request.
Can I add Dining Dollars through an online portal?
An online portal for adding Dining Dollars is currently in development. Until it becomes available, use the existing UCR Dining Plans request process.
Shopping and Store Assistance
What can I purchase at Scotty’s GO?
Scotty’s GO offers snacks, drinks and packaged foods. Product availability may vary.
What if my card or app does not work?
Follow the instructions displayed at the entrance. If your selected campus tender does not meet the $30 minimum balance check, choose a different eligible tender.
For transaction disputes or shopping-session concerns, contact JWOSupportUCRDining@ucr.edu.
Are additional payment options coming soon?
UCR Dining is working on expanding payment options, including credit card payments directly through the UCR Mobile Ordering app and an online portal for adding Dining Dollars.
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